Learn about how interactive Patient History Questionnaires offer a simple way to transform Hospital A&E services

Preparing for next weeks Telemedicine meeting at the Royal Society of Medicine and I found this interesting Smart Healthcare article by Dick Vinegar that does a great job of highlighting from a patient perspective how even the UK’s most advanced hospital A&E departments are failing to engage with patients:

“The first effect I noticed in reception was that the two receptionists had their heads down looking at their computer screens, transcribing the info, which the patients had filled in on forms. Its main purpose was not simple registration, but appeared to be about weeding out health tourists. The receptionists had no time for any TLC for the motley group of patients some of whom, including my wife, were in some pain from fractures – instead, the imperative was to get the patient data into the computer system from the beginning. As a computer guy, I can’t fault this aim, but as a patient, I missed the Florence Nightingale touch.”

So it’s great to see some healthcare provider CEO’s on the delegate list, not long now before Hospitals realise the opportunity for patients to self report their own medical history information. Imagine the opportunity to:

> Avoid the use of paper
> Free receptionists from the burden of transcribing patient completed forms into computers
> Create time for receptionists to offer “TLC” and attention to patients who aren’t capable of using the touch screen devices
> Extend the same valuable service to the Hospitals secure website (which would no doubt help avoid the perceived need amongst so-called “health tourists” to present inappropriately)

With touch screen technology already proving highly effective for patient registration services I’m betting with that with the privacy issues properly designed out this is going to become a familiar sight in clinic receptions over the next few years:

…to be phased out as usability advances in patient owned mobiles make the concept redundant – of course!

About David Doherty

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