Want to know how to conduct effective Online Doctor Consultations?

Become an expert in eHealth – get the key lessons from John Bachman MD, Professor of Medicine, Mayo Clinic College of Medicine:

Part 1:

Part 2:

Part 3:

Part 4:

Part 5:

I only wish there was something I could add to this incredible presentation. The only thing I can think of is by typing it all up and posting it on alongside the slide deck so the world of patients and carers can get better access to this invaluable information.

For more information on the structured interview software mentioned in the videos (and which have been used by 3G Doctor since 2006) check out MedicalHistory.com if you’d like to get more information or a trial contact Dr Richard Sills (representative for the UK and Europe) at rosills@medicalhistory.com

20 Responses to Want to know how to conduct effective Online Doctor Consultations?

  1. Great stuff! I reposted this info on our blog, http://blog.1-800.md. Our company is actually implementing these types of services across the US for employers, TPA’s and insurance companies in order to provide better access to care at lower cost.

    • Jonathan,

      Thanks for your comment. It was very interesting to learn more about what you’re doing there at 1-800.md

      FYI The group that provides Mayo the online questionnaire tools are based in the South Eastern US. You may want to reach out to them (at http://MedicalHistory.com) to learn more on how the Mayo has increased the number of online consultations that their physicians can do.

  2. John Bierma says:

    This is one of the best presentation I have ever watched. I greatly appreciate having this online to experience.

    What impressed me so much is that there is no need for video to treat all these conditions.

    • Hi John,

      Brilliant point.

      Whilst lot’s of the work that Doctors waste their time with today can be done with an online consultation process, don’t dismiss the need to build acceptance of this amongst patients and Doctors.

      The key point about Video is it is the next step. At 3G Doctor (where we provide a completely paperless service offering Mobile Video access to the informed advice of registered Doctors) we have as our starting point an informed Patient and Doctor. Once you have that the benefits of Video are immediate and obvious.

  3. Richard says:

    Hi John,

    Glad to read your observations, hopefully some UK docs will start to feel the same way soon!

    I represent IMH, the group that provides Mayo with the online questionnaire tools, in the UK and work closely with David.. They are located in the southeastern US. You may want to reach out to them to learn more on how Mayo has increased the number of online consultations that their physicians can do” I know that Matthew Ferrante would be more than happy to chat to you. (ferrante@medicalhistory.com)

    Good luck with Wellivery.

  4. [...] I’d thoroughly recommend it to anyone interested in consulting with patients remotely, and I’d be really keen to see the team take a look at the revolutionary potential for Interactive Patient History Taking tools to enhance these consultations (find out more about these by watching these educational videos from the Mayo Clinic’s John Bac…). [...]

  5. [...] a couple of resources that might help you get your head around the underlying clinical issues: Click here to learn how to conduct efficient Online Consultations, click here to understand why telephone consultations continue to [...]

  6. [...] This is a rare opportunity to learn from Professor Bachman, Professor of Primary Care Medicine at the Mayo Clinic, a renowned world expert in the use of the internet in consultations with patients. Check out his video lecture on the Mayo Clinic Experience by clicking here. [...]

  7. [...] meeting being held in September at the Royal Society of Medicine to learn about the potential for Interactive Patient History Taking Questionnaires to help them assess and manage the real clinical needs of their patients. After all you can’t [...]

  8. [...] the potential for better designed Public Health initiatives to have an impact on demand and for validated Interactive Online Questionnaires to provide more efficient informed [...]

  9. [...] more by watching this presentation by John Bachman MD, alternatively join with us at the “Using the Internet to Practice Medicine” workshop [...]

  10. [...] Learn more by watching this video of John Bachman MD, Professor of Medicine, Mayo Clinic College of …. [...]

  11. [...] itself well to a “Jack of all Trades” approach. Obviously get yourself educated about the opportunity to effectively consult with patients remotely but if working with patients on the Phone or 3G Video Call is something you’re not [...]

  12. [...] I’d like to add: Why are we making expensive Healthcare Professionals spend their working lives acting like drones repetitively asking patients basic questions all day every day? Why aren’t we leveraging interactive digital tools to better prepare patients? Why aren’t we leveraging the immortalized knowledge and experience of the worlds best clinicians to better inform those working on the frontline so they can benefit from having a more accurate written history of their patients prior to consultations? Click here to watch a video of Dr John Bachman explaining this. [...]

  13. [...] > “Present­day EHRs often require a substantial increase in physician time devoted to documentation… …streamlined data entry via checklists, customizable templates, and other structured means is an area of opportunity for software and systems designers”. Why don’t they consult the countries foremost academic talents who have already tested and pro…. [...]

  14. [...] Check out this video of a lecture by Prof John Bachman MD in which he explains how patient history taking questionnaires can ensure Doctors are informed and patients prepared before consultations. In my opinion this is fundamental to remote consulting as amongst other things it reduces risks substantially. [...]

  15. [...] wonder if that’s because they’re wasting so much of their valuable time trying to do things that could be done better by interactive questionnaires hosted on their secure website, on ta…? This would also add value to the patient experience as it could be accessible before the [...]

  16. [...] it becomes abundantly clear that he hasn’t come off the starter blocks yet when it comes to clinical communication efficiencies or the issues of patient [...]

  17. [...] In light of the incredibly tough work these employees undertake and the incredibly ineffective way that society try’s to manage patients with mental health problems I really look forward to the day when the standard of care for ALL armed forces is regular requests to complete intelligent interactive patient history taking questionnaires whilst at work, when off duty, and once retired from service. Video Calling has it’s place (it’s fundamental to the supply of the effective high quality remote follow up that patients can trust) but the quality of the first interaction is the key piece that’s ready for primetime and DOESN’T need high …. [...]

  18. [...] such as Microsoft’s HealthVault) I think it’s going to become more obvious that there are sophisticated tools that can make safe, effective and fully documented remote consultations with a registered Doctor [...]

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