2010 and MMS still isn’t working…

Whilst I think its pretty obvious that the operators don’t really have the first clue about how to add value to the smartphone experience, I continue to find it hard to believe their complete lack of ability to get the basics right. My experience yesterday receiving a MMS typifies this so I thought I’d document the user experience. Here’s the text notification I received on my Nokia N97 Smartphone:

Okay not ideal but I guess for some reason my device wasn’t recognised and I was given the default where the message is retrievable online… Unfortunately there’s no mobile website:

…and even before I get to discover this I get one of those all too familiar “Not trusted” notifications that help to disaude customers from ever actually trying to do anything on the mobile internet:

Persisting when I’m sure most customers would have given up, it was no surprise that the PC web experience wasn’t much better:

Requiring me to jump through completely unnecessary clicking:

…but hold on a minute that’s a neat touch… great I’m being offered the opportunity to send a free reply!

But I’m timed out when I click to try it (despite being online for a total of about 1 minute)

While 3G Video Calling faces similar usability challenges (that Apple’s FaceTime is doing a good job of trying to fix) in 2010 can there really be any excuse for the media giant that is MMS (the 3rd most widely used mass media platform – behind only FM radio and SMS text messaging) to remain so poorly supported by operators?

If you have any doubts on MMS – the $30 Billion media giant – check this post from Tomi Ahonen, the usual place for well presented, up to date and accurate mobile statistics.

About David Doherty

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