2010 and MMS still isn’t working…

Whilst I think its pretty obvious that the operators don’t really have the first clue about how to add value to the smartphone experience, I continue to find it hard to believe their complete lack of ability to get the basics right. My experience yesterday receiving a MMS typifies this so I thought I’d document the user experience. Here’s the text notification I received on my Nokia N97 Smartphone:

Okay not ideal but I guess for some reason my device wasn’t recognised and I was given the default where the message is retrievable online… Unfortunately there’s no mobile website:

…and even before I get to discover this I get one of those all too familiar “Not trusted” notifications that help to disaude customers from ever actually trying to do anything on the mobile internet:

Persisting when I’m sure most customers would have given up, it was no surprise that the PC web experience wasn’t much better:

Requiring me to jump through completely unnecessary clicking:

…but hold on a minute that’s a neat touch… great I’m being offered the opportunity to send a free reply!

But I’m timed out when I click to try it (despite being online for a total of about 1 minute)

While 3G Video Calling faces similar usability challenges (that Apple’s FaceTime is doing a good job of trying to fix) in 2010 can there really be any excuse for the media giant that is MMS (the 3rd most widely used mass media platform – behind only FM radio and SMS text messaging) to remain so poorly supported by operators?

If you have any doubts on MMS – the $30 Billion media giant – check this post from Tomi Ahonen, the usual place for well presented, up to date and accurate mobile statistics.

About David Doherty

This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s