Mike Short opened the presentation with a look at how we can find better ways to deliver health and the road towards 2020 where Telefonica O2 Europe envision more connected systems and solutions.
Mike discussed how the NHS is being challenged to continue to improve services in a tighter fiscal climate where there is increasing pressure on limited NHS Budgets as a result of continued acceleration in the demand for healthcare, a growing and ageing population, new technology and ever higher patient expectations.
An interesting statistic referred to was the increasing numbers of seniors in the UK (by 2033 there are expected to be 3.2 million people aged 85+ which is a fivefold increase since 1983). Facing this challenge will be slowing growth in NHS budgets (which have more than doubled – to over £102 billion – in the last decade ).
Mike then explained how O2 is a total communications provider with fixed line services alongside a rage of consultancy, voice and data services given an ability to be a single supplier of all telecoms needs. Before discussing how clinicians are scarce, busy with paperwork and contrast to technology that is ubiquitous.
Outlining “O2’s connected health vision”, Mike explained how this involves”a connected ecosystem with efficient remote care delivery and an engaged public, resulting in better health outcomes”:
Mike went on to explain how O2 has engaged with clinical teams across three areas: district nursing, intermediate care and school nursing. Focused on increasing patient contact time by reducing paperwork, improving processes through use of thing proved communication tools and reducing the need to travel back to base. Mike then went on to talk of how O2 are working with:
> Portsmouth hospital NHS trust community midwives with a digital pen solution that was presented at last year’s event by BlackBerry’s Daniel Morrison-Gardiner
> Derby hospital NHS trust text appointment right reminder service that has reduced “did not attends” by 22%.
> Leeds University medical school project in which they have supplied iPhones to students that are installed with medical reference materials from MedHand
Mike also revealed details on pilots that O2 are working to establish with:
> Yorkshire and the Humber NHS trust to develop a tele-wound management tool aimed at treating chronic wounds using a digital pen and mobile technology to allow community nurses to take photographs of wounds along with a written summary of the patients symptoms and share them with an experienced tissue viability nurse based in the hospital or primary care organisation.
> Eileanan Siar Western Isles NHS to develop the a “collaboration tool” connecting different hospital sites using videoconferencing, online meetings and sharing of key medical information and images. It is hoped that this will help improve access to specialist resources and remove the need for needless patient journeys
> Berkshire East NHS Trust to pilot a”remote rehabilitation”service that would save patient travel time and support a more efficient physio service by creating”personalised exercise sessions for the patient to carry out in their own home”. Although it all looked rather futuristic with 3D avatars being used together with motion sensors and visual tracking technologies. In my opinion, based on discussions with clinicians who are already using the (already proven) Nintendo Wii with patients I’m thinking it will be some time before this home physio product is competitive.
Mike also talked of a Mobile alarm and 24/7 monitoring services that are to be piloted in Q4 2010 to help promote independence, safety and reassurance to vulnerable people and their families. It is uncertain whether this will be with the Private or public sector, I look forward to learning more about this.
In summary, Mike stated that the UK healthcare delivery model has to change, that mobile technology has a critical part to play in the service revolution and that new services will flourish by driving better care and offering increased efficiency.
This blog post is part of a series of mHealth reviews from the 2nd Mobile Healthcare Industry Summit 2010. Click here to get the full review.