Roy Lilley, NHS Writer, Broadcaster, commentator and conference speaker, has penned an excellent article outlining the experience that engaged patients are increasingly expecting to have on their next hospital stay and isn’t a million miles away from what Hospital colleagues of mine are already witnessing in hospital beds across the UK and Ireland:
“If I was going into hospital I wondered what contingency items I might take. I thought of wet-wipes and yes I thought of soft, plump loo-paper, too! I thought of Kendall Mint Cake beloved of mountain climbers and used as survival rations. Then I realised there was only one thing I would take into hospital. I’d take an iPad.
I would have a daily supply of newspapers without worrying about Bert from the ‘Friends’ arriving with the trolley, late midmorning, and saying a breathless; “Sorry mate, I’ve only got the Sun left”. I would use Google to find the latest, recommended treatments for my ailments. I’d search the web, the BMJ-on-Line, the Lancet, NICE, the New England Journal of Medicine, NHS Choices and alternative therapies. I would record ward rounds and what the consultant said.
I would use my time to construct a web site and using free-on-line software create a chat-room for patients. I’d use the right tags to accelerate www.inbedwithroy.com up the Google search algorithm. I’d link to a Twitter account and give blow by blow commentary on the comings and goings. Once on-line it’s easy to use free software to create a blog and link to the like-minded. I’d record and publish hand hygiene and use the camera to provide supporting evidence. I’d create a video of miscreants and post it on YouTube. I’d create an ‘NHS Spring-Clean’!
From the comfort of my bed I’d have a look at the Trust web-site, fathom out the name of the chief executive, look at the format of the Trust’s email addresses and pop him (or her) an email inviting them to come and visit for a chat.
I’ll have an App and do my own BP and temperature. I’d use Skype to video conference with friends and relatives. I’d download a neat little App to advise me on adverse drug reactions. If I was in any doubt I’d buy a subscription with 3G Doctor for an on-line second opinion. Oh, and I’ll watch a movie and not pay a fortune for the bedside TV.
If I didn’t like the food; I’d order a Pizza. I’m the e-patient from hell!”
The full article can be found in the latest nhsManagers.net mailing. Thousands of NHS managers, all over the UK, receive these mailings up to 3 times a week accessing the latest important news, comment and analysis. Click here to sign up today.
Please note: With 3G Doctor patients only pay when they consult with an informed registered Doctor (£35 per consultation) so no need for patients (like Roy “ePatient from Hell”) to purchase a subscription.