“…when you are designing a mHealth solution make sure you identify all of the stakeholders at the outset and that they all win from the new solution if any one of them loses, for example through seeing an increased workload but no upside benefit the system will probably fail and if you work collaboratively you get a collective buy in. No one party can do it all”
I think I may have found the achilles heel of Vodafone’s mHealth strategy.
The way I see it one of the biggest opportunities for mHealth is in replacing bloated and unnecessary processes with efficient modern alternatives eg. letters with SMS, flyers with mobile videos, advice lines managed by call handlers with video access to informed carers, etc.
As with any company that has ambitions to change the status quo I think it’s critical to get used to the idea that if you want to make a difference not everyone’s going to be cheering you on all the time.